Last updated: [Month Day, Year] · Effective: [Month Day, Year]
Template notice — this policy is a customizable starting point written for a US-based refurbished-printer store. Replace every [bracketed] placeholder with your real details, and have it reviewed by a qualified professional before you publish. It is not legal advice.
What's covered
Every printer sold by Certified Printer Hub is covered by a 90-day limited warranty, effective from the date of delivery. During that period we cover:
- Hardware defects present at the time of delivery.
- Failures that occur during normal household or office use.
- Mechanical issues such as paper feed faults, cartridge-recognition errors, and print-head problems.
- Connectivity hardware — Wi-Fi module, USB port, or Ethernet — that does not work out of the box.
What's not covered
- Damage from drops, spills, or physical mishandling after delivery.
- Consumables (ink, toner, paper) beyond the included starter cartridge.
- Damage caused by third-party (non-OEM) ink or toner.
- Software issues unrelated to the hardware itself.
- Damage from power surges where the printer was not connected to surge protection.
How to make a claim
Email support@certifiedprinterhub.com with your order number, a description of the issue, and a photo or short video if possible. We respond within one business day. If the issue is covered, we send a prepaid return label.
Repair, replace, or refund
For a covered claim we will, at our discretion, repair the unit, replace it with an equivalent certified unit, or issue a refund. This warranty gives you specific rights; you may also have additional rights under the laws of [your state/country].